Effective Date: June 2, 2025
Friendly EVHQ, LLC (“Friendly EVHQ,” “we,” “us,” or “our”) values your privacy
and is committed to protecting your personal information. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you
visit evhq.com or use our mobile app or EV charging services (collectively, the
“Service”).
By using our Service, you consent to the practices described in this Privacy
Policy.
1. Information We Collect
a. Information You Provide
- Name, email address, and phone
number
- Payment information (processed
securely by Nayax)
- Vehicle details (e.g., make/model,
license plate)
- Location data (if location services
are enabled)
- Account login credentials
b. Automatically Collected Information
- Device type, browser, and operating
system
- IP address
- Access times and session usage
- Charging history and station
activity
- App performance and feature use
2. How We Use Your Information
We use your information to:
- Operate and provide access to EV
charging services
- Process payments via Nayax
- Manage user accounts and session
history
- Improve the quality and reliability
of the Service
- Communicate with users regarding
updates, receipts, or support
- Comply with applicable laws and
regulations
We do not sell or rent your personal data.
3. Payments and Third-Party Processing
We use Nayax, a secure third-party payment processor, to handle all payment
transactions. Friendly EVHQ does not store full credit card information. Your
use of Nayax is subject to their Privacy Policy and Terms of Use.
4. Information Sharing
We may share your information:
- With trusted service providers who
assist with operations (e.g., hosting, payment, analytics)
- When required by law, regulation,
legal process, or governmental request
- To protect Friendly EVHQ, our
users, or the public
- As part of a merger, sale, or
acquisition involving our business
These partners are only allowed to use data as necessary to support our services.
5. Location Data
When enabled, we may access your location to help you find nearby charging
stations. You can disable location access at any time in your device settings.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Authenticate sessions
- Store preferences
- Monitor site and app performance
You can change cookie settings in your browser at any time. Some features may
not function properly without them.
7. Data Security
We employ reasonable security measures to protect your data, including
encryption, firewalls, and secure server infrastructure. However, no system is
100% secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
You have the right to:
- Access or update your account
information
- Delete your personal data (where
permitted by law)
- Opt out of promotional emails
- Disable location sharing
- Close your account
To make a request, contact us at evhq@friendlychevy.com.
9. Children’s Privacy
The Service is not directed to or intended for users under the age of 18. We do
not knowingly collect personal data from children.
10. Data Retention
We retain personal data as long as needed for operational, legal, or compliance
purposes. You may request deletion of your account at any time.
11. Third-Party Links
Our app and website may contain links to other websites or platforms. We are
not responsible for the privacy practices or content of third-party services.
12. Changes to This Policy
We may revise this Privacy Policy from time to time. When we do, we will update
the “Effective Date” and may notify you through the Service or by email.
Continued use of the Service means you accept the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact
us:
Friendly EVHQ, LLC
2743 North Stemmons Freeway
Dallas, Texas 75207
Email: evhq@friendlychevy.com
Phone: (214) 771-9023